Terms & Policies

By accessing and using Ilaaj, you agree to be bound by these Terms of Service. Our platform connects patients with healthcare providers for consultations, appointments, and medical services.

Users must be at least 18 years old to create an account. Parents or legal guardians may create accounts on behalf of minors for healthcare services.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We collect personal information necessary to provide our healthcare services, including name, contact details, medical history, and payment information.

Your health information is protected under applicable healthcare privacy laws. We implement industry-standard security measures to protect your data.

We do not sell your personal information to third parties. Data may be shared with healthcare providers you choose to consult with.

We collect information you provide directly, such as when you create an account, book appointments, or communicate with healthcare providers.

Automatically collected data includes device information, IP address, and usage patterns to improve our services.

Cookies and similar technologies are used to enhance your experience and provide personalized content.

Ilaaj is a platform that facilitates connections between patients and healthcare providers. We do not provide medical advice, diagnosis, or treatment directly.

Information provided on our platform is for general informational purposes only and should not be considered as a substitute for professional medical advice.

Always seek the advice of qualified healthcare providers with any questions regarding medical conditions. In case of emergency, contact local emergency services immediately.

Users must provide accurate and complete information when using our services. Misrepresentation may result in account termination.

You agree not to misuse the platform, including attempting unauthorized access, transmitting harmful content, or interfering with other users.

Healthcare providers on our platform are independent professionals. Ilaaj is not responsible for the medical advice or treatment provided by them.

Appointment cancellations must be made at least 4 hours before the scheduled time for a full refund.

No-shows or late cancellations may be subject to cancellation fees as per the healthcare provider's policy.

Refunds for services rendered will be evaluated on a case-by-case basis. Please contact our support team for assistance.